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Terms and Conditions

Ticket Policies

The following policies apply to your purchase of tickets through Trad on the Prom. These policies are subject to our terms of use which are incorporated by this reference. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue or promoter. You are urged to review your tickets for any additional information that may apply to your attendance at an event.

All Sales are Final

All sales are final. Please be sure you have selected the proper event, performance date and number of tickets prior to completing your order. Tickets will not be replaced or refunded if lost or stolen.

Cancellation Policy

If, due to unforeseen circumstances, you wish to cancel your ticket purchase please contact us via email at info@tradontheprom.com or phone our box office on +353 (0) 91 582860. Refunds due to cancellation are subject to the discretion of management and require a minimum of 72 hours advance notice.

The venue or the event's promoter determines policies relating to the cancellation of an event. These policies can vary, but generally, such policies provide for a refund of the ticket price. If an event is cancelled, you will be contacted and advised on the venue or promoter's policy for obtaining a refund to that event.

If a refund is issued, we will refund the specific price paid for ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

Policies regarding postponed events vary by venue. If an event is postponed, you should contact the venue directly to obtain information about postponed dates of the event and if there is an applicable refund policy.

Ticket Limits

In an effort to give all interested customers an opportunity to purchase tickets to an event, venues and promoters often set limits on the number of tickets one customer or household is allowed to purchase. You will be advised of any limits on tickets by a posting on the "buy" page for the event, or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our web site are totaled to ensure that any venue or promoter imposed limitations are not exceeded. When customers exceed these limits, their orders may not be fulfilled.

Ticket Availability

Ticket availability is subject to change. The number of tickets available for each show may vary. Sometimes promoters and venues release additional tickets for an event after it has gone on sale. Tickets are also "locked" (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please call our box office on +353 (0) 91 582860.

Pricing and Other Errors

If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

Ticket Resale

You understand that the resale of tickets may be subject to state and local laws and regulations. Any violation of such laws may result in your prosecution by such agencies. Trad on the prom.com assumes no liability arising from your resale or attempted resale of tickets purchased through us.

 

 


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